General information

1. Prescriptions

We require the original prescription in order to dispense and ship prescription medicines from our pharmacy. You can bring your prescription by or send it by post. Sending it electronically, e.g. by email, or e-prescriptions is sufficient.

In order to dispense a medicine based on a foreign prescription, we first have to be certain that the prescription is valid and authentic.

If there is any doubt or ambiguity, we may refuse to dispense the medication and will refer you to a doctor based in Germany if necessary.

2. Shipping

We only ship refrigerated goods using our Ludwigs courier service within the Munich city area.
The following are excluded from shipping and our courier service: Leeches, veterinary drugs, narcotics.

In the case of medicines with a risk of abuse, we will decide whether to ship the medicine on a case-by-case basis.

For your safety, we review each order from a pharmaceutical perspective and reserve the right to refuse to dispense or ship certain medicines.

3. Narcotics

Narcotics or thalidomide, lenalidomide and pomalidomide may only be dispensed upon presentation of a German BtM prescription (prescription for narcotics).